Frequently Asked Questions (FAQ)

1. What happens after I pay for the vignette?
After a successful transaction, you will receive a confirmation email containing the electronic receipt proving the purchase of the vignette.
If you do not receive the confirmation email, please contact our customer support service:
Call Center: +40 728 044 104
If a customer drives on a toll road without a valid vignette, they assume full responsibility and any resulting fines. The service provider assumes no liability.

2. Can the vignette be canceled after purchase and refunded?
Vignettes cannot be returned or refunded once purchased.

3. What should I do if the vehicle number, validity period, or category are incorrect?
In this case, you must contact Nemzeti Útdíjfizetési Szolgáltató Zrt. (National Toll Payment Services PLC).
For further information, please call:
Call Center: +40 728 044 104

4. What happens if I don’t pay for the vignette?
If non-payment is detected, the fine may be applied in two ways:

• On the spot, by identifying the vehicle owner without stopping the vehicle;

• Retroactively, in the case of foreign citizens, who may be fined later upon re-entering the country.

5. I passed a control point without a vignette. What should I do?
You must purchase a vignette within 24 hours of passing the control point.

6. Can a purchased vignette be modified?
If there is an obvious material error (for example, a mistyped but similar letter), you must contact Nemzeti Útdíjfizetési Szolgáltató Zrt. to correct it.
Otherwise, there is a risk of receiving a fine.

7. Toll control
The verification of unauthorized use of toll roads in Hungary is carried out in two ways:

• through fixed monitoring stations;

• through mobile control vehicles equipped with automatic detection systems, without stopping traffic.

The existing SMMC system allows data collection even in adverse weather or low-light conditions, both day and night, to determine whether a vehicle has a valid vignette.

8. What types of vignettes are available for Hungary?

• 1-day vignette: valid on all toll roads in Hungary from the exact time of purchase until midnight of the same day. If purchased in advance, it is valid from 00:00 on the selected date until midnight.

• 10-day vignette: valid for 10 consecutive calendar days, until 24:00 on the 10th day after purchase.

• Monthly vignette: valid from the date of purchase until 24:00 on the same date of the following month. If the following month does not have that date, it is valid until 24:00 on the last day of the month.

• Annual vignette (13 months): valid from the first day of the current year until 31 January of the following year, at 24:00. It allows authorized use of toll roads from the purchase date, with no retroactive validity.

• Regional (County) vignette: known as “megyei matrica”, valid on toll roads within a single selected county. It allows travel on highways and expressways in that county up to the first exit after the administrative border.
  It applies to categories D1, D2, and U (except motorcycles) and is valid from 1 January to 31 January of the following year.
  Multiple county vignettes may be purchased for different regions — a cost-effective option for local travel.

9. What vehicle categories exist?
The vehicle category is determined based on official data in the registration certificate (maximum authorized mass and number of seats).
The number of seats is specified in field “S1” of the registration certificate (number of seats including the driver).

• Category D1: passenger cars with a maximum authorized mass of 3.5 t and up to 7 seats (including the driver) and their trailers.

• Category D2: all passenger transport vehicles not classified under D1 (e.g., with more than 7 seats), as well as vans up to 3.5 t and motorhomes.

• Category D1M: all motorcycles, regardless of engine capacity.

• Category U: trailers of vehicles from categories D2 and B2, for which the vignette is purchased based on the trailer’s license plate number.

10. What should I do if the vehicle number, duration, or category are wrong?
You must contact Nemzeti Útdíjfizetési Szolgáltató Zrt. (National Toll Payment Services PLC).
For further information, please call:
Call Center: +40 728 044 104

11. How is payment made?
After selecting your product and confirming the order, you will be redirected to the PayU payment operator.
Once payment is completed, a confirmation email will be sent to the address provided in the form.

12. My card was not accepted. Why?
There may be several reasons for payment refusal:

• insufficient funds;

• the card is blocked, lost, or reported stolen;

• the card is not activated for online payments;

• the card issuer could not be contacted.

In all cases, please contact your card-issuing bank for clarification and activation of necessary services.

13. What can I do if my payment was declined?
Check the details you entered (card number, expiration date, CVC code).
Ensure sufficient funds are available.
If the issue persists, contact your issuing bank.

14. What happens if I do not receive the payment confirmation?
If you did not receive the payment confirmation email, please contact:
Call Center: +40 728 044 104 (available 24/7)

15. I would like an invoice for my purchase. How can I get it?

• If you are purchasing as a legal entity, the invoice is generated automatically and sent to the email address entered in the form.

• If you are a private individual, check the option “I want an invoice” and complete the corresponding form.
  The invoice will be sent to the email address specified at the time of purchase.